Gear Up period Operation Policy
MapleStory Universe: Gear Up NOW! [Operation Policy]
Effective Date: Nov 18, 2024
Table of Contents
1. Basic Operation Policy
2. User Rights and Obligations
3. Service Use Restriction
4. Restoration Policy
5. Marketplace Use Policy
Contents
1. Basic Operation Policy
[1-1] MapleStory N is a PC-based blockchain game to be serviced by Nexpace (the “Service Provider”) and the MapleStory Universe 2nd Pioneer Test (the “Test”) shall be operated in accordance with the policy below. This Operation Policy applies to MapleStory N and all related services (the “Service”) provided by the Service Provider.
[1-2] The Service is provided exclusively to users aged 19 in accordance. Users must accurately provide their age during registration and service use. Access may be restricted for users under the age of 19. Non-compliance with the age restriction may result in service limitations. Service Provider reserves the right to suspend or terminate access to the Service if the age restriction is violated. Users are responsible for ensuring their compliance with these terms.
[1-3] This Operation Policy aims to provide smooth service, protect users, and solve any issues that may arise while using the Service in a prompt and consistent manner. address issues promptly and consistently..
[1-4] The Service Provider may change the Operation Policy to minimize users’ inconvenience and provide stable services. Any changes will be announced through notices on the official website (https://msu.io/) or MapleStory N website (https://msu.io/maplestoryn) (collectively, the “Websites”). Users are kindly required to review the details of such notices for any changes. Users are not able to receive any protection or assistance from the Service Provider for damages or inconvenience resulting from not checking such changes.
[1-5] Any matters not addressed in this Operation Policy will be handled according to the Service Provider’s other legal documentation available on the Websites, and other relevant laws and regulations, and common social norms and sentiments shared by society members.
[1-6] The Service Provider adheres to the "Nexpace Privacy Policy" and applicable laws, and will never request personal information such as cryptocurrency wallet ("Wallet") private keys or secret recovery phrases.
[1-7] The Service Provider does not provide benefits to specific users and does not disclose information such as updates or events beyond what is publicly available.
[1-8] The Service Provider provides security services to protect users’ account. If attempted theft or hacking is detected, it will take necessary measures to safeguard users’ account and game data without prior notice to prevent further damages.
[1-9] If an error occurs in the in-game content that affects smooth gameplay, the Service Provider may notify you through the Websites, or the official community (https://discord.gg/maplestoryuniverse). We may also delete the in-game content or disable certain functions as necessary.
[1-10] The Service Provider endeavors to take appropriate actions to maintain a smooth gameplay environment and protect users, in accordance with general norms and standards shared between users and the Service Provider, even in situations not explicitly covered in this Operation Policy that may disrupt game operation and users’ gameplay experience.
[1-11] The Test is conducted according to the schedule set by the Service Provider. The schedule may change due to Service Provider circumstances or service requirements.
[1-12] Blockchain data, including characters created for the purpose of the Test and all gameplay information, may be deleted upon the termination of the Test.
2. User Rights and Obligations
[2-1] Users may use the content provided on the Websites. However, the right to ownership of the content on the Websites, including but not limited to, in-game characters, items, etc. remains with the Service Provider.
[2-2] Users experiencing difficulties using the Service can find guidance on solutions through the Bug Reporting ( https://support.msu.io/hc/en-us) (the "Support Center").
[2-3] Users shall refrain from causing harm to other users or disrupting order, and shall cooperate with the requests of the Service Provider and community administrators as much as possible.
[2-4] Users shall provide and use accurate personal information and Wallet addresses when signing up. Users are not able to receive any protection or assistance from the Service Provider for damages resulting from theft of another person’s personal information or Wallet, or for registering false information; users shall be liable for such theft or use of false information.
1) If you win a contest or event conducted by the Service Provider using an account registered with another person’s information, there may be issues with distributing rewards or prizes, and your prize may be canceled.
2) Characters, items, and other in-game assets associated with an account registered using another people's information shall not be recognized as legitimate rights, users are not able to receive protection or assistance from the Service Provider for any issues resulting from this practice.
[2-5] Users shall take proactive measures to protect their accounts, including familiarizing themselves with the security guides provided by the Service Provider. Users is not able to receive assistance from the Service Provider for issues resulting from breaches and hacks involving wallets, such as MetaMask or FaceWallet.
[2-6] Users shall take utmost caution to avoid disclosing their account information, including passwords, and personal information, such as email addresses, Wallet private key, and secret recovery phrase to others. Users are solely responsible for any damages or consequences resulting from their own carelessness, misconduct, intentional or negligent actions, or interactions with others.
[2-7] Users shall immediately report any errors or bugs encountered on the Services through the Support Center. Failure to fulfill this obligation, and abusing bugs or spreading them to others may result in restrictions on using the Services.
[2-8] Users who wish to contest a Service restriction should contact the Support Center. Only contestation received prior to the termination of the Test period will be assessed.
[2-9] Submission of Required Information for 1:1Support.:
When making an inquiry or requesting troubleshooting assistance, users must provide the following information to the Support Center staff. Failure to provide required information or to cooperate may result in an inability to receive assistance from the Service Provider.
1) Basic account information: Wallet type (MetaMask/FaceWallet), Wallet address, character name
2) Email address (mandatory for MetaMask Wallet users)
3) Description of the issue: when it occurred, detailed description
4) Screenshots or video of the problematic behavior
* Additional information may be requested at the discretion of the Service Provider to accurately identify the issue
3. Service Use Restriction
What to Expect When Using Service and Communities
[3-1] The Service Provider may take appropriate measures to protect other users by promptly responding to any behaviors that interfere with the smooth operation of the Service or disrupt the gameplay environment, in accordance with the general order and norms shared by users and the Service Provider.
[3-2] In principle, the Service Provider does not intervene in users' normal activities or private disputes between users. However, the Service Provider may warn users about such behavior or restrict their access to the Service in the following cases:
1) Negatively affecting the smooth operation of the Service, such as using unauthorized programs or disrupting others’ gameplay experience;
2) Involving in private disputes that could harm an unspecified number of users; or
3) Otherwise disrupting the normal conduct of the gameplay for oneself or others.
[3-3] The level of restriction is determined by the type and severity of the behavior. However, Support Center staffs may apply a lower or higher level of restriction based on their reasonable consideration, which may result in a change to the restriction’s end date.
[3-4] Even if users do not directly violate the Operation Policy, they may be restricted from using the Service if it is confirmed that they were involved in such behavior.
[3-5] If a behavior that repeatedly violates the Operation Policy is identified from the same system information (IP, PC, Wallet address, etc.), user accounts accessed from the same system information may be recognized as belonging to the same person and may be restricted from using the Service.
[3-6] If abnormal use of the Service repeatedly occurs from the same system information (IP, PC, Wallet address, etc.) and negatively affects the Service, access from the system information may be temporarily restricted until the issue is resolved. Additionally, if users use multiple accounts to collect in-game items simultaneously, their account may be temporarily restricted. Depending on the outcome of the investigation, items may be reclaimed, in-game transactions may be restricted, and game access may be limited.
[3-7] If users gain unfair advantages by violating the Operation Policy, those gains may be recovered. If the full amount of the acquired in-game items cannot be recovered because they have been used or transferred, the shortfall may be recovered with alternative items. Additional measures may include resetting associated game information, deleting characters, or freezing the account.
[3-8] If a situation arises that requires further action, such as a serious violation of the Operation Policy that disrupts the gameplay environment, the Service Provider may take legal action against the offending party or parties involved.
[3-9] If an account that has been sanctioned for violating the Operation Policy withdraws and then rejoins, it may face the original restriction period if there is reasonable grounds that it belongs to the same user.
[3-10] If the Service Provider suspects abnormal transactions involving items, goods, or accounts created in violation of the Operation Policy, or suspects the use of unauthorized programs, it may temporarily restrict access to the Service, prevent transactions, or freeze accounts.
[3-11] Users who are restricted from gameplay during the Test for violating the Operation Policy may not be eligible for event rewards.
Restriction Policies
[3-12] Violations of the Operation Policy may result in actions including, but not limited to, temporary or permanent restrictions on the use or access to the Service. The Service Provider will determine the appropriate action for each violation of the Operation Policy.
[3-13] The Service Provider is not obligated to issue a warning before taking action against users for violating the Operation Policy.
[3-14] The Service Provider is not responsible for any losses incurred during the period of the restriction. Examples of such losses include expiration of Marketplace registrations and inability to complete quests.
[3-15] Users who are subject to permanent restriction forfeit all content licenses associated with their suspended account. The Service Provider reserves the right to remove any postings or take action against any user who violates the Operation Policy or is otherwise deemed inappropriate. The Service Provider also reserves the right to remove any user-generated content, account, or device from the Service at any time without notice for conduct that violates the Operation Policy or the Terms of Service and End User License Agreement (the “Terms of Service”). Users who violate the Terms of Service will be subject to permanent account deletion. Accounts flagged for abusive behavior may be subject to some or all of the following restrictions until the concerns are resolved (see the detailed explanation of the restriction below).
[3-16] Term and Definition
| Term | Definition |
| Chat Restrictions | Access to all chats on the Service will be restricted for a specified period of time. |
| Service Restrictions | Access to Service will be restricted for a specified period of time. |
| Access to part of the contents provided on the Service will be restricted. | |
| Restrictions on gameplay may include, but are not limited to, the following:
| |
| Community Restrictions | Posting and commenting on the Websites or community channels of the Service will be restricted for a specified period of time. |
| Community Restrictions may include, but are not limited to, the following:
| |
| Warning | Any precautions or prohibitions will be communicated through the communications channels used on the Service. |
* The above restrictions apply to each account participating in the Test.
Details of the Restriction
| Type | Detailed explanation and period of Service use restriction | |||
| [Disrupting service or other users]
- Harming the image of the Service by acting against the Terms of Service or the law - Intentionally acting against the planning intent of an event or game; distorting the game's operation or causing inconvenience by interfering with other users' participation - Using the game system in ways that disrupt the smooth play of the game for others (e.g., exploiting movement glitches, etc.) - Using the game in socially unacceptable ways, and violating social norms and cause inconvenience to other users - Submitting false reports intentionally or repeatedly *Other behavior that interferes with normal game services or repeatedly disrupts the smooth gameplay of other users, even if the behavior is otherwise permitted, may also be subject to sanctions. | 1st (First offense, minor disruptions that are not intentional or significantly harmful) | 2nd (Moderate first offense, or second minor offense: Moderate disruptions or repeated minor infractions) | 3rd (Serious first offense, repeated other offenses: Serious disruptions or repeated offenses) | 4th (Serious inconvenience to a large number of users, serious impact on game balance/system/service, repeat offense: Major disruptions that affect many users or the game system itself) |
| Warning | 1 day Service Restriction | 3 days Service Restriction | Blocking Test Access | |
| [Exploiting and spreading errors]
- Using the game system to adversely affect the in-game economy or order (Indirect Exploitation Example: participating in a hacker's breach or benefiting from a hacker's exploit) - Exploiting game systems to achieve rewards beyond those announced through official channels (e.g., in-game tooltips or announcements), thereby harming other users' game access or causing them to lose property - Gaining benefits above the announced reward level; Situations that may result in differential benefits or harm compared to the announced reward levels or similar content in the game - Using a bug that has been officially announced via homepage or in-game notifications, especially if the bug is used for extended periods or multiple times, affecting game balance or resulting in undue profit - Enabling users who propagate, spread, repeat, or abuse game errors to other users - Propagating, spreading, or repeating game errors to other users, causing disruption or harm - Using another Nexpace account to transfer items or game currency acquired through exploiting game errors; both the abused account and the involved account will be restricted, and unjust gains will be recovered and deleted * Other system errors or specific behaviors repeated over a long period or multiple times to gain benefits beyond what was planned may also be subject to severe sanctions. | 1st (First offense, regardless of intent) | 2nd (Violations against multiple users, serious impacts on game balance/system/service, or repeat violations may result in severe sanctions regardless of prior violation history) | ||
| 3 days Service Restriction | Blocking Test Access | |||
| [Detecting abnormal records]
- Found to be accessing, or attempting to access, the game using one or more identities in a way that tampers with or bypasses access preferences * Other systemic violations of the detect anomalous records (general) policy; violations occurring from the same or neighboring IP addresses, involving one or multiple identities - Bypassing, disabling, or attempting to bypass game security programs using one or multiple identities - Attempts to attack or disrupt the server from one or multiple identities on the same or adjacent IP bandwidth - Engaging in or attempting to engage in the collection or transfer of items or goods using one or more identities in ways that are considered unusual or improper for the purpose of gain, including organized collecting or transferring - Detecting same or similar patterns of game use that cannot be manually manipulated by one or more IDs - Continuous and repeated abnormal game usage in the same or adjacent connection environment or IP bandwidth * Otherwise confirmed suspected abnormal game data from the same or adjacent IP, involving one or multiple IDs on the system, or directly causing damage to other users | 1st | |||
| Blocking Test Access | ||||
| [Technical violations]
- Having a confirmed history of using unauthorized copies of programs or hardware, or tampering with such programs (This includes attempts to disseminate these programs to others or obtain them from other users) - Creating and distributing programs or hardware without permission from the copyright owner - Using hardware or software that causes characters to act automatically or otherwise affect gameplay (Examples include macros, auto-rooting programs, and bots) - Using the game or related services to transmit software or materials that contain malicious code, such as viruses, worms, or Trojan horses - Creating and disseminating methods or tools for storing, intercepting, or modifying client data or network packets in the game; using programs or hardware to store, intercept, or collect information about other users; using programs or hardware to modify or view information on game servers or homepages (Examples of unauthorized programs and offenses: using robots, spiders, site search/discovery applications, or other manual or automatic devices or processes; engaging in "data mining," protocol emulation, tunneling, reverse engineering, packet sniffing, rerouting, looping, modifying gaming software, hosting games, providing matchmaking services, or emulating/redirecting game traffic) - Using scripting and/or macro software or monitoring data streams generated by the games and chat services - Violations against Service Provider-deployed smart contracts or websites: 1) Interfering with the normal function and operation by editing, damaging, stopping, or changing any aspect of a smart contract or website 2) Collecting, compiling, creating databases/directories, or editing data or content without the Service Provider's prior written permission 3) Using smart contracts, websites, etc. without the Service Provider's prior written permission 4) Evading, disabling, or interfering with security measures. * Creating or distributing any other kinds of unauthorized programs or hardware that may adversely affect the normal use of the game is strictly prohibited | 1st | |||
| Blocking Test Access | ||||
| [Fraudulent transactions]
- Using the trading system to manipulate the price of commodities or gain unusual advantages - Trading game goods for free or at abnormal prices (below market value) with individuals who have violated the Operation Policy - Facilitating transactions with individuals who violate the Operation Policy, or directly or indirectly assisting them using game systems - Repeatedly trading game goods with someone known to violate the Operation Policy - Profiting from or engaging in other abnormal trading behaviors - Unauthorized trading or attempted trading of game goods and game information for cash or items of comparable value - Trading or attempting to trade game goods and game information for goods from other games not allowed by the Service Provider - Using another user’s character or content in exchange for cash or in-kind items - If a cash transaction is verified with other means of proof - Converting or exchanging game goods and game information, or arranging for their exchange or repurchase | 1st (Caught on the first attempt, the fraudulent transaction amount is minor) | 2nd (Violations against multiple users, serious impacts on game balance/system/service, or repeat violations may result in severe sanctions regardless of prior violation history) | ||
| 3 days Service Restriction | Blocking Test Access | |||
| [Fraudulent or illegal use of personal information]
- Using another user's information to create an identity, collect, use, or attempt to collect or use payment information - Unauthorized access using an identity created with another user's information, including obtaining or attempting to obtain information - Using an identity created with another user's information to cause harm, directly or indirectly - Soliciting, obtaining, attempting to obtain, or disseminating other users' personal information (such as name, contact information, likeness, IP, etc.), payment information, etc. - Conducting, promoting, or attempting to conduct cash transactions for items, goods, or IDs obtained through fraudulent payments or impersonation - Trading or purchasing items, game money, or IDs used for fraudulent payments or impersonation, or attempting to do so, and obtaining goods from them - Attempting to gain access to another user's account, wallet, private key, or credentials - Any other behavior related to illegal activities such as payment or identity theft, or activities that appear to involve the illegal distribution of items or goods *If illegal distribution of items or goods related to illegal activities is confirmed, the involved Nexpace account may be temporarily restricted. Depending on the investigation's outcome, items may be recovered, and in-game transactions may be restricted - Using the game system to deceive transaction information or unfairly extort goods, items, etc. from other users (recovering unjust gains) - Extorting or taking advantage of game goods, items, etc. through deceptive behavior (false information, fraudulent behavior, impersonation, unmannerly or abnormal transactions) - Abusing the game system to acquire or attempt to acquire other users' game goods at abnormal prices - Engaging in or facilitating any activity related to speculation, such as betting, dividends, or similar activities using game content - Organizing or participating in illegal gambling or similar activities using game content (all items and game money acquired through such activities will be recovered and deleted) - Fraudulent in-game goods traced back to the source and exchanged for free in-game goods or goods of lesser value may be recovered without notice and may result in temporary ID restrictions - Depending on the investigation's outcome, these items may be recovered, and in-game transactions may be restricted. If identified as the perpetrator of fraud or a related ID after the fraud investigation, you will be restricted from using the game as if found to be fraudulent * Other deceptive behaviors that result in confirmed or attempted misappropriation of goods from other users, or actions that provide financial benefits to one user at the expense of another participant, will also be subject to these sanctions | 1st | |||
| Blocking Test Access | ||||
Offenses within Community
The game community is here to help users learn more about the game and enhance their gameplay experience. To maintain a healthy community culture, the Service Provider reserves the right to edit, move, or delete offending posts without notice and to restrict access to the community for users who violate the Operation Policy. If deemed necessary for the smooth operation of the Service, prompt and appropriate action may be taken, even if it does not specifically apply to the offenses listed below, in accordance with the common social norms shared between users and the Service Provider.
| Sanction Criteria | Sanction Duration and Details | |||
| [Inappropriate communication]
- Impersonating GMs, CMs, company officials, employees, or specific individuals - Posting content that is libelous, threatening, violates human rights, is profane (abusive), discriminatory, hateful, demeaning, or defamatory. This includes sensationalized and obscene language, sexual innuendos, and degrading content - Promoting conflict through socio-cultural biases (political, gender, religious, racial, nationality, etc.) or promoting harm or violence against people or animals, including self-harm - Harassing others through posting, repeated attempts to communicate, or intentionally trying to cause conflict between users. This includes promoting antagonism between servers, communities, or denigrating entire groups of people - Intentionally causing confusion and harm to the Service Provider or other users by spreading false facts or information not officially disseminated by the Service Provider, GM, or CM, or by making false reports. This includes arbitrarily modifying official company information (announcements, responses to inquiries, etc.) or distributing modified versions of it - Disrupting normal operational activities by slandering GMs, agents, and the company without reason - Unauthorized promotion of non-gaming content, including advertising or posting content not related to the purpose of each message board - Promoting violations of the Operation Policy in the game or promoting information that is harmful to users - Engaging in behavior that is unusual or uncommon according to social norms * Service Provider reserves the right to take necessary actions even for offenses not explicitly listed, as long as they disrupt the game or community harmony | 1st (First offense, minor disruptions that are not intentional or significantly harmful) | 2nd (Moderate first offense, or second minor offense: Moderate disruptions or repeated minor infractions) | 3rd (Serious first offense, repeated other offenses: Serious disruptions or repeated offenses) | 4th (Serious inconvenience to a large number of users, serious impact on game balance/system/service, repeat offense) |
| Warning | 1 day Service Restriction | 3 days Service Restriction | Blocking Test Access | |
| [Using an inappropriate name]
- Using an abnormally generated or unidentifiable name that doesn't follow accepted name generation rules - Using names that contain sexually explicit or obscene language, profanity, or names with similar meanings - Using names that have a socially acceptable meaning but could be offensive or shaming to other testers - Using names that are discriminatory, demeaning, or potentially defamatory to a group of people - Using names that imply a desire to trade items, characters, goods, etc., for cash or in-kind - Using names that infringe on trademark, copyright, intellectual property, or other rights, or have a meaning that could lead to legal trouble | 1st (First offense, minor disruptions that are not intentional or significantly harmful) | 2nd (Moderate first offense, or second minor offense: Moderate disruptions or repeated minor infractions) | 3rd (Serious first offense, repeated other offenses: Serious disruptions or repeated offenses) | 4th (Serious inconvenience to a large number of users, serious impact on game balance/system/service, repeat offense) |
| Warning | 1 day Service Restriction | 3 days Service Restriction | Blocking Test Access | |
| [Illegal behavior, fraudulent transactions]
- Using games or interactive services for advertising, solicitation, chain letters, pyramid schemes, investment opportunities, or other unusual commercial communications - Promoting behavior such as illegal gambling, illegal content, pornography, piracy, illegal online pharmacies, illegal drugs, or criminal activity - Soliciting participation in terrorist threats or activities, or illegal acts like providing instructions on making bombs, weapons, or drugs - Promoting underage drinking, illegal drug use, or socially irresponsible behavior, such as driving under the influence of alcohol or drugs - Disseminating or promoting materials that contain viruses, malware, or unauthorized programs - Attempting to facilitate identity theft, compromise other users' information (name, address, affiliation, phone number, IP, etc.), or steal personal information - Posting or commenting on materials without the consent of the copyright holder, or that infringe on intellectual property or publicity rights - Selling, advertising, or publishing information related to hacking, private servers (including sources), or gold farming for games or interactive services - Attempting to advertise, publish, or sell hacked information from other software or websites - Engaging in commercial promotion or advertising to further personal interests independent of the Service Provider through conversations and other communication methods - Promoting or advertising in the game to direct users to external channels such as social media, internet broadcasts, external sites (including non-profit sites), messengers, etc. - Promoting other users for character development or content use - Attempting to trade game items for cash or an equivalent value in kind | 1st | |||
| Blocking Test Access | ||||
4. Restoration
[4-1] The Test service is a preparatory phase aimed at enhancing future Service stability and enjoyment. Therefore, the Service Provider does not offer recovery or compensation for any data changes, such as lost items or character abnormalities caused by system failures or bugs occurring during the Test phase. Please note that no compensation will be provided.
[4-2] Character and item information created specifically for the testing purposes during the Test period, such as game planning or operational assessments, may be subject to modification or deletion, and restoration will not be provided.
[4-3] During the Test period, account recovery services related to account theft or fraud will not be provided.
5. Marketplace Use Policy
[5-1] During the Test period, the Marketplace use may be temporarily suspended due to server instability or testing purposes. The Service Provider will not provide recovery or compensation for any damages, such as loss of blockchain data resulting from system failures, bugs, etc., occurring during the Test period.
[5-2] To facilitate testing of the Marketplace to address misuse during the Test service, the Service Provider reserves the right to delete Marketplace registrations and remove listed items at its discretion.
[5-3] The Service Provider will not provide recovery or compensation for damages resulting from user negligence, such as accidentally registering incorrect items or incorrectly setting transaction amounts while using the Marketplace.
[5-4] In cases of inappropriate or abnormal activities (e.g., scanning, intentional or repetitive disruption of service, etc.), the Service Provider may take necessary actions to maintain the integrity of the Marketplace and ensure fair usage.