Notice of Upcoming Policy Updates

 

MapleStory Universe policies are scheduled to be updated on November 12, 2026. Please refer to the details below for the key updates. 

 

 

Update Details

 

[Updated Documentation] 

  • Operation Policy 
  • Terms of Service and End User License Agreement 
  • Privacy Policy 

 

[Effective Date] 

  • November 12, 2026 

 

[Key Updates] 

  • Operation Policy
    • New provisions on restriction evasion via multiple Wallets or accounts, and updates to the payment, chargeback, withdrawal and refund provisions 
  • Terms of Service and End User License Agreement
    • New provisions on payments and Paid Content purchased with fiat currency, and updates to the dispute resolution provisions, including a jury trial waiver and a class action waiver 
  • Privacy Policy
    • New provisions on the processing of payment and event-related Personal Data, changes to the legal bases for processing, and updates to automated processing, sharing with third parties (including Synergy App developers), your rights, data retention and cookies. 

 

 

Updated Terms

 

[Updated] Operation Policy 

The following key sections will be added or amended with this update to the Operation Policy. 

 

[2-7] Users who wish to contest a Service restriction should contact the Support Center within 15 days of the restriction being applied. Where a separate violation of the Operation Policy is confirmed in the course of reviewing such a request, a separate restriction may be imposed in respect of that violation. 

 

[3-1-3] The level of restriction imposed will depend on the nature and severity of the behavior. However, the Service Provider may adjust the level of restriction based on its reasonable consideration of the relevant circumstances, which may lead to changes in the type and duration of the restriction, including the application of a level of restriction different from that set out in the tables under Section [3-3]. The Service Provider may impose restrictions by reference to the category most similar to the conduct concerned and may apply a higher tier of restriction where the seriousness of the conduct so warrants. 

 

[3-1-13] Using multiple Wallets or accounts to evade or circumvent restrictions, service limitations, or escalated measures for repeated violations under the Operation Policy is prohibited. If it is confirmed that a user has attempted to reset their restriction history or avoid the application of escalated measures including by transferring characters, items or in-game assets between Wallets or accounts, or by creating or replacing Wallets, the Service Provider may deem such conduct restriction evasion. 

※ The consequences of restriction evasion, including aggregation of violation histories and carry-over of the cumulative violation tier, are set out under “Restriction Evasion via Multiple Wallets or Accounts” in Section [3-3-2]. 

 

[3-3-2] Abnormal Use of the Service 

 

Type

1st

2nd

3rd

4th

Restriction Evasion via Multiple Wallets or Accounts

Carry-over of the cumulative violation tier based on the combined violation histories of all related Wallets, accounts, and characters. 
 
The following acts may constitute restriction evasion: 
① Transferring characters, items, in-game assets, or other material assets from a Wallet or account that is subject to, or expected to be subject to, investigation or restriction to another Wallet or account for the purpose of evading or reducing the effect of such restriction. 
② Following the imposition of a restriction, continuing to use existing characters or assets, or continuing to access the Service, through a newly created Wallet or account or a third party’s Wallet or account. 
③ Repeatedly transferring characters or assets, or creating or replacing Wallets or accounts, for the purpose of avoiding the application of a prior restriction history or cumulative violation tier. 
④ Receiving, holding, or using characters or assets belonging to a user subject to restriction and subsequently returning them, or otherwise assisting in the transfer, storage, or transaction of such characters or assets for the purpose of restriction evasion. 
⑤ Where the Service Provider reasonably determines, based on an overall assessment of relevant circumstances (including transactions between Wallets, access environments such as IP addresses or devices, hardware identifiers, account information, gameplay patterns, and other objective evidence) that the same user or related users have used multiple Wallets or accounts to evade a restriction. 
 
※ The Service Provider will determine whether restriction evasion has occurred based on objective evidence and all relevant circumstances, including the timing and frequency of asset transfers, the type and volume of assets transferred, the relationship between the relevant Wallets or accounts, access and gameplay records, and usage patterns before and after the restriction. The mere occurrence of a legitimate transaction or asset transfer will not, by itself, constitute restriction evasion. 
※ If restriction evasion is confirmed, the Service Provider may aggregate the violation histories of the related Wallets, accounts, and characters and carry over and apply the cumulative violation tier. The Service Provider may also conduct additional investigations and impose service restrictions or escalated restrictions on the Wallet or account in question and any related Wallets, accounts, characters, or assets. Assets may be reclaimed, adjusted, or invalidated to the extent permitted under relevant laws and regulations, and to the extent possible from a technical perspective, whether on-chain or off-chain. 

 

[3-3-5] Abuse of Payment and Chargeback 
The following are strictly prohibited: 

  • Filing payment disputes or chargebacks in bad faith or without valid grounds; 
  • Attempting to obtain Digital Assets without valid payment; and 
  • Any other fraudulent or abusive use of payment methods. 

If a user has an issue with a purchase, the Service Provider strongly encourages the user to contact the Support Center first so that the Service Provider may attempt to resolve it directly before filing a chargeback. 

 

[3-3-6] Classification of Cases and Measures 
Cases may be classified as follows: 

  • Unauthorized Payment: a payment made without the authorization of the holder of the payment method (e.g., stolen card or unauthorized use of payment credentials, or use of another person’s payment method without their permission); 
  • Friendly Fraud: a chargeback filed by a user who made a legitimate purchase but later disputes the transaction without valid grounds; and 
  • Intentional Abuse: deliberate or repeated exploitation of the payment or chargeback process to obtain Digital Assets without valid payment. 

Where a chargeback falls under any one of the above cases, the following measures apply to the account through which the purchase was made; where more than one row applies, the more severe measure applies: 

Applies when

Measures

Any chargeback under any one of the above cases

Service Restriction until the relevant Digital Assets are recovered or, where recovery is not possible, the disputed amount is settled (e.g., by repurchase). The restriction is lifted once recovery or settlement is complete.

Repeated or intentional abuse

Permanent Service Restriction

Multi-account or organized abuse

Permanent Service Restriction, with the right to pursue legal action reserved

※ A chargeback relating to a case listed in [5-3] does not, by itself, constitute Friendly Fraud or Intentional Abuse. 

 

[3-3-7] Additional Provisions 
If a chargeback is filed after a Digital Asset has been delivered, the Service Provider may revoke, invalidate or recover any Digital Assets obtained through the relevant payment, or recover equivalent value where direct recovery is not possible, including by deducting balances, in each case to the extent permitted under relevant laws and regulations and to the extent possible from a technical perspective, whether on-chain or off-chain. Without prejudice to the measures set out in [3-3-6], where the chargeback is found to be unfounded or abusive, the following actions may be taken: 

  • Restrict or suspend account access; and 
  • Restrict transactions and use of the Service. 

Where Digital Assets have been transferred to a third party or to another account, necessary measures may be taken against both the originating account and the recipient account while the investigation is in progress. To help the Service Provider resolve the issue, a user may be required to provide information or documentation related to the disputed transaction. 

 

5. Withdrawal and Refund Policy 

[5-1] All Digital Assets supplied by the Service Provider through the in-service store or other channels operated by the Service Provider are supplied in full on delivery to the user’s account or Wallet. Before completing a purchase, the user will be asked to expressly consent to the immediate performance of the contract and to acknowledge that the right of withdrawal or cancellation is lost once supply has begun. Digital Assets are non-refundable, except as set out in [5-2] and [5-3] or as required by applicable law. 

 

[5-2] The Service Provider may provide a refund where the Digital Asset was not delivered, is materially defective or unusable due to a technical issue attributable to the Service Provider, or the transaction was processed in error. No refund will otherwise be provided, including where the Digital Asset has been used, consumed, modified, converted or transferred, except as required by applicable law and subject to [5-3]. Any refund is made on the facts of the individual case and does not create any entitlement in respect of any other transaction. 

 

[5-3] Notwithstanding [5-1] and [5-2], the following applies to Paid Content as defined in the Terms of Service. The Service Provider will provide a refund or other appropriate remedy in the following cases: 

  • The Paid Content was not delivered; 
  • The user was charged twice or charged in error; 
  • The Paid Content received does not match what was purchased or how it was described; 
  • The purchase is confirmed to have been made without the authorization of the holder of the payment method; or 
  • A refund is required by applicable law. 

 

[5-4] Refund requests should be submitted to the Support Center from the account used for the purchase. The Service Provider may request information or supporting documents reasonably necessary to verify the relevant facts, and may decline or suspend the processing of a request until such information is provided. Approved refunds are issued to the original payment method without undue delay, and the Service Provider may remove the relevant Paid Content from the user’s account. 

 

[5-5] If a user files a chargeback or payment dispute, the Service Provider will put its own refund process on hold for that purchase and follow the payment provider’s process instead. Abusive or fraudulent refund requests or chargebacks may lead to measures under Sections [3-3-5] to [3-3-7]. Where a chargeback or payment dispute is resolved in the user's favor, the Service Provider may remove the relevant Paid Content from the user's account. 

 

 

[Updated] Terms of Service and End User License Agreement 

The following key sections will be added or amended with this update to the Terms of Service and End User License Agreement. 

 

[Introduction] A notice has been added that Article XIII contains a binding dispute resolution clause, a jury trial waiver and a class action waiver that may affect your rights for resolving any dispute with us. 

 

[Article II. 3. MSN Game] The description of MSN Game has been updated. MSN Game is an online game made available on PC or mobile through the MSU Community, and certain features of MSN Game are connected to a blockchain network and allow users, at their option, to obtain, use and/or transfer certain Digital Assets for use in the game. The Item Enhancements provision has also been clarified to state that enhancements may change the characteristics or use potential of your Digital Assets. 

 

[Article VII. Game Items, NXPC, NESO, NFT, and FT] Digital Assets may be confiscated or restricted to the extent technically possible under the Protocol where a User is found to be using the MSU Community in an inappropriate manner. The no-refund provision now applies except as provided in Article X (Fees, Payment, and Paid Content). 

 

[Article X. Fees, Payment, and Paid Content] This Article has been restructured and expanded as follows. 

A. Fees: All fees are non-refundable, except as expressly set out in Section X.C (Paid Content) or as otherwise required under applicable laws and regulations. 

B. Payment: Payments may be charged by the Company, a third-party payment service provider or a merchant of record designated by the Company (a “Designated Seller”). Where Paid Content is sold through a Designated Seller, the Designated Seller is the seller of record for that purchase, charges your payment method and collects any applicable taxes at checkout, and its terms also apply to that purchase. 

C. Paid Content: “Paid Content” means digital items, digital content, balances or other entitlements sold to you for a price payable in fiat currency through the Company’s web shop or any other storefront operated within the MSU Community by the Company. Digital Assets acquired using NXPC, NESO or any other Digital Asset, Digital Assets distributed free of charge, and transactions between Users on the MSU Marketplace are not Paid Content. Paid Content is bound to your account, cannot be transferred to another account or User, minted, traded on the MSU Marketplace, or converted into NXPC, NESO or any NFT or FT, and has no real-world monetary value. Provisions on (a) immediate performance and the right of withdrawal, (b) refunds and other remedies, (c) the order of consumption of paid and free items, (d) misuse of refunds, and (e) payment disputes and chargebacks have been added. 

D. Taxes: Taxes may be included in the displayed price or calculated and collected at checkout by us or the Designated Seller. 

 

[Article XI. Disclaimer of Warranties; Limitation of Liability] It has been clarified that any measure restricting transactions or payments is taken through technical functions of the Protocol and does not constitute possession, custody or control of your Digital Assets held in your Wallet by the Company. 

 

[Article XIII. Governing Law and Dispute Resolution] By agreeing to the Terms, you waive your right to a trial by jury and your right to participate in a class action, collective action, mass action or other representative action against the Company, to the maximum extent permitted by applicable law. Proceedings arising out of or in connection with the Terms or the MSU Community may be brought only in the courts of ADGM or through any amicable dispute resolution mechanism established under ADGM rules. The Company may seek injunctive or other equitable relief in any court of competent jurisdiction to protect the intellectual property rights of the Company, its affiliates or their licensors. 

 

 

[Updated] Privacy Policy 

The following key sections will be added or amended with this update to the Privacy Policy. 

 

[1. Purpose] We process your Personal Data on the legal bases set out in Section 5, which include the performance of our contract with you, compliance with our legal obligations and our legitimate interests. Where we rely on your consent, we will obtain it separately and you may withdraw it at any time.  

 

[4. Data Processing Principles Followed and Automated Processing] A description of automated processing has been added, covering access to certain features, the prevention of fraud and abuse, the authorization of payments, and identity verification and risk assessment as part of our KYC and fraud prevention processes. If your access to any feature is denied as a result of automated processing, you may request human review of, and contest, that decision by contacting us at terms_policy@nexpace.io. 

 

[5. Types of Data, Purposes of Processing and Legal Basis for Processing] The following categories have been added, and the legal bases for each category have been updated to include the performance of our contract with you and our legitimate interests where applicable. 

  • Payment, transaction and purchase information: card details used only to complete card authentication and not stored by us; for card payments, wallet address, contact and billing details, payment method type, order and transaction details (including refund, cancellation or chargeback records), records of your acceptance of the applicable purchase terms, and device, browser and network information used in connection with a payment 
  • Event and promotion information: entry and participation records, eligibility and winner selection records, and contact, delivery and partner service details needed to provide a prize or benefit 

 

[7. Age Limit] The Platform is not intended for individuals under nineteen (19) years of age, or the age of legal majority in their jurisdiction if higher. If we become aware that we have collected Personal Data from such an individual, we will delete it without undue delay. 

 

[10. Sharing of Personal Data with Third Parties] Provisions have been added on sharing with promotional and collaboration partners (10.3.5), on the processing of your Personal Data by payment service providers, merchants of record and card issuers, some of which act as independent controllers (10.4), on Synergy App developers acting as independent controllers in respect of their own processing (6.2, 10.2 and 10.3.7), and on automated payment checks and your right to request human review of, express your point of view on, and contest a decision that has a legal or similarly significant effect on you (10.7). 

 

[12. Your Rights] The right to object to processing and the rights in relation to automated decision making have been clarified (12.1.5 and 12.1.8). A new section (12.5) explains that Personal Data recorded on public blockchains cannot be modified or deleted, and how we act on the Personal Data within our control when you exercise your rights. 

 

[14. Data Retention and Records] Records relating to purchases, payments, refunds and payment disputes are retained for the periods required under applicable tax, accounting, consumer protection and record-keeping laws, and for as long as a chargeback or other payment dispute may be raised (14.4). Certain records, including KYC verification information, may be retained for up to eight (8) years, or for a longer period where required (14.3), and Personal Data recorded on public blockchains remains on the relevant blockchain network for its lifetime (14.8). 

 

[15–18. Data Transfers, Cookies and Security] It has been clarified that Personal Data relating to payments may be held and processed by payment service providers outside the ADGM, that payment service providers may set their own cookies within their checkout, that essential cookies are used to process payments you request, that some performance cookies may use unique identifiers to distinguish visitors, and how we notify the Commissioner of Data Protection and you in the event of a Personal Data breach. 

 

 

In addition, certain provisions have been reorganized and wording has been clarified for consistency. Please refer to the full text of each document for details. You can review the full text of the revised Operation Policy, Terms of Service and End User License Agreement, and Privacy Policy on the official policy pages of our website. 

 

The revised Terms of Service and End User License Agreement and Operation Policy will apply from the Effective Date. If you continue to access or use the MSU Community on or after November 12, 2026, you will be deemed to have accepted the revised Terms of Service and End User License Agreement and Operation Policy. If you do not agree to them, please stop using the MSU Community before the Effective Date. The revised Privacy Policy will apply to the processing of your Personal Data from the Effective Date. 

 

We kindly ask all users to familiarize themselves with the updated policies to avoid any inconvenience while using the service. 

 

Thank you.