Notice on Social Login (Web3Auth) Issue Compensation
Hello, Maplers.
Thank you for your patience and understanding regarding the recent issue with our external authentication service (Web3Auth), which caused login problems for users signing in with Google, X, or Apple social accounts.
To express our apology for the inconvenience caused by this issue, we have prepared a compensation for the affected Maplers. This includes both an apology compensation for the issue itself and compensation for event participation missed during the affected period, so please make sure to claim it within the period specified below.
- Eligibility: Accounts that meet all of the following conditions (1 claim per account)
- Accounts using Google, X, or Apple social login (Web3Auth)
- Accounts with a login record within 30 days prior to the time the issue occurred (November 6, 18:28 UTC)
- Accounts with no MetaMask login record using the same wallet during the 30 days prior to the issue
※ Even if you switched to MetaMask and logged in after the issue occurred, you are still eligible as long as you meet all of the conditions above.
- Claim Period: Until December 13, 23:59 (UTC)
※ Claimed items are valid until December 20, 23:59 (UTC), so please be sure to use them within this period.
- How to Claim: Rewards are sent to the Maple Storage of the world where the account’s highest-level character resides. Please log in to any character in that world to claim the rewards.
※ You may claim the rewards separately by category (Login Access Compensation / Event Participation Rewards / Spiegelette’s Attendance Rewards), but you cannot split the claim within each category by individual item or quantity.
[Compensation Categories and Details]
- Login Access Compensation
Item Quantity Event EXP Voucher 50 Training Chamber Coupon (1 Hour) 50 Arcane Symbol Selector Coupon 200 Nodestone 50 Special Medal of Honor 50
- Event Participation Rewards
- Daily Participation Event Rewards
Item Quantity Small EXP Voucher 60 Special Medal of Honor 2 Experience Nodestone 1 Halloween Special Outfit Random Box 2 Spiegelmann’s Black Rebirth Flame 2 - Weekend Login Event Rewards (for MVP Bronze and above)
Item Quantity Arcane Symbol Selector Coupon 20 Full Darkness Chair 1
- Daily Participation Event Rewards
- Spiegelette’s Attendance Rewards
- For Maplers who were unable to log in due to this issue, we confirmed the items you would have received had you attended on each day during the affected period, and have provided these as additional compensation.
- Regarding the Golden Giveaway Gift Box, we have provided its individual components directly instead of the usual coupon.
- The Preppy Bear Outfit Exchange Coupon included in this compensation can be exchanged for an NFT by speaking to the Operator in any town and selecting “Exchange Preppy Bear Outfit Exchange Coupon.”
※ Please complete this exchange between November 16, 00:00 (UTC) and December 27, 23:59 (UTC).
- The Preppy Bear Outfit Exchange Coupon included in this compensation can be exchanged for an NFT by speaking to the Operator in any town and selecting “Exchange Preppy Bear Outfit Exchange Coupon.”