Notice on Workaround for MetaMask Login Issues

Hello, Maplers.

 

We have identified an issue where logging in through MetaMask intermittently fails to proceed normally in certain environments.

If you are experiencing this issue, please follow the temporary workaround below to clear the site data saved in your browser and try logging in again.

 

Temporary Workaround

Please perform the following steps while keeping the MapleStory Universe page where the login issue occurred open.

 

 

[Google Chrome]

  1. Access the MapleStory Universe page where the MetaMask login issue occurred.
  2. Press one of the following shortcuts on your keyboard to open Developer Tools:
    • [F12] or [Ctrl] + [Shift] + [I]
  3. Select the [Application] tab from the top menu of Developer Tools.
    • Menus such as [Elements], [Console], [Sources], and [Network] will be displayed at the top.
    • If the [Application] tab is not immediately visible, click [>>] on the top right, and then select [Application].
  4. Select [Storage] from the left-side menu.
  5. Click on [Clear site data] displayed on the right-side screen.
  6. Once the site data has been cleared, close the Developer Tools.
  7. Refresh the browser page:
    • Normal Refresh :  [Ctrl] + [R]
    • Hard Refresh : [Ctrl] + [Shift] + [R]

8. If your MetaMask extension is locked, please unlock it and try reconnecting your wallet and logging in again.

 

[Microsoft Edge]

  1. Access the MapleStory Universe page where the MetaMask login issue occurred.
  2. Press one of the following shortcuts on your keyboard to open Developer Tools:
    • [F12] or [Ctrl] + [Shift] + [I]
  3. Select the [Application] tab from the top menu of Developer Tools.
    • If the [Application] tab is not immediately visible, click [>>] or [+] on the top right, and then select [Application].
  4. Select [Storage] from the left-side menu.
  5. Click on [Clear site data] displayed on the right-side screen.
  6. Close the Developer Tools and refresh the page.
  7. Unlock your MetaMask extension, and try reconnecting your wallet and logging in again.

We sincerely apologize for any inconvenience caused during your service experience.

We are currently investigating the cause of this issue, and further updates will be provided as soon as it is resolved.

 

Thank you.